Sitpack comes fully assembled, 12 parts in total. If one part is missing its not possible to use it.
All Sitpack parts are injection molded, and does not come faulty from the factory (minor marks on plastic, and shrinkage can appear) but nothing that affect locking and unlocking of the tubes.
The most common issue occurs when the is not securely locked. All lines on the Sitpack leg, has to align, if not, the leg will collapse when out to use. It is easy to feel if all tubes are locked; by pushing gently on the seat while Sitpack is vertical to the ground.
This issue is easily dealt with by following this video: http://bit.ly/Dissasembly_repair_vid_Sitpack
If you are not in tune with your Sitpack, return it in like-new* condition in the original packaging within 14 days of delivery.
Please reach out to customer support, for a refund, and explain why you are returning your product. Please provide photo documentation if there is a problem with the unit it self, as we can solve the problem most of the times.
*We do not refund products that are sent back as a result of wrongful usage of the product.
If a Sitpack is indeed faulty, we will replace it free of charge as long as photo/video documentation is provided - and it does not bear marks of wrongful usage.
If Sitpack has suffered cracks due to disassembly, when following the video for solving the stuck issue, we send out replacement parts free of charge.